DirectID is a Global Credit Risk Platform that is redefining the industry for both lenders and their consumers by leveraging real-time bank data. Our platform leverages Open Finance and bank statement data to help our customers throughout the credit risk lifecycle from onboarding through to collections & recoveries.
We are a growing company, and we recognise we are not just building world-class products, we are also seeking to build a world-class team and a set of sustainable practices that will continue to deliver value as we scale. We believe that the best work comes from cross-functional, self-organising, and diverse teams that take ownership of their processes and practices.
Working within our Customer Success Team, you will be an integral part of DirectID as we strive to help our customers achieve their goals.
You will be working as dedicated support for one of our top strategic accounts and will be the first line of support for all their customer queries. Our customers and their customers need a safe pair of hands that they can trust to pick up their questions and find them the answers they want in a short period of time. As this is a level 1/2 support role, in some cases that will require getting assistance from our technical support team for level 3 support or our internal development team. The role requires someone who has a passion for helping people, creative thinking, the ability to forecast what customers might be looking for and a strong desire to learn about the product.
This is a fixed term contract for 1 year that could turn into a full-time position depending on the business needs.
To apply for this position, please click HERE
Learn more about Careers at DirectID
This is no ordinary team hired to fill seats. We have assembled a world leading team to build products at the bleeding edge of the financial revolution – and we’re winning.
Want to join us?