Build The Future Of Finance & Identity

Join the DirectID team to help our customers better understand, and manage their own customers. DirectID is a market-leading suite of products, working with some of the most forward-thinking and well known companies across the globe.

Our Vacancies

Customer Support Associate

Edinburgh

You will be working within the Customer Success Team to provide support and guidance to customers, support to drive adoption and engagement across the platform and be the voice of the customers internally at DirectID.

Our Values

We use our values to define how we act, what we build, and how we make decisions everyday. These are the things that drive us.

We're a clan

We pride ourselves on being a team, not individuals. We work together to deliver, we have fun at work and outside, and we are positive, even when it’s all broken. We are more than numbers.

Brave at heart

We give and are receptive to feedback at work, no matter our position or level. We question things, speak up, and are always honest. We keep communicating no matter what.

One shared vision

We are focused on a clear vision. We work towards the same goals and align our purpose top to bottom so that we can all see the road ahead. We know why we are here.

For our customers

We truly care about our customers. We want them to succeed and we engage with our customers to ensure that we stay customer-centric. We know our customers.

Some Positive Thoughts

Friendly team, positive work attitude

4/5 Stars
‍Team members are very friendly and approachable. Great team spirit, openness and communication within the team. There are some opportunities for training and development, though not formalised or clear from the beginning. If you know the direction you want to move in yourself, you will have the resources and support…

Great, Rewarding Experience

5/5 Stars
‍Interesting things being done at the ID Co., worked on a really good project with a great group of people. Would recommend.

I love coming to work everyday!

5/5 Stars
– I have joined the company 3 months ago. So far it has been an amazing experience that far exceeds any expectations that I had.
– Team culture is great. Very relaxed environment (personally I am with my headphones on the entire day) that enables employees to perform at their best!
– Strong emphasis on Personal Development. Personally, I am on the early stages of my career, and in 3 months time I was given the opportunity to learn and evolve (both technical and business related skills)…
All in all, it has been an amazing experience being a part of The ID Co. and I hope that I can contribute to the company’s success, as I believe that it is absolutely worth it.

Good place to work after a lot of change

5/5 Stars
‍Great team atmosphere,
all the company make you feel welcome from CEO downwards.
People are willing to help each other, awesome office in the city centre and a great view of the castle.
Company has great products and plans for the future driven by board, CEO and input from customers.

Great place to work!

4/5 Stars
‍Flexible working, fantastic office environment, great people, SME perks, fun. Would recommend as great place to work.

Take a look at our Glassdoor Profile

Part Of The Community

Active member

Founding member

Board member