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A solutions provider to UK local authorities partnered with DirectID to streamline the collections process for local councils. The current process, built upon paper documentation and phone calls, was neither efficient nor pleasant for any party involved.
By partnering with DirectID, local authorities were able to remove the friction within this process and found that using bank data was infinitely more efficient in assessing a debtor's affordability. As the DirectID Collections & Recoveries solution aligns with the SFS categories, local authorities can continue to assess repayment potential based on the universal income and expenditure statement.
- DirectID Collections & Recoveries
Collections & Recoveries is based around one key calculation – a Monthly Affordability figure. To work this out, we first need to understand how much income a customer receives. By incorporating our Income Verification tool, we have our base value to work with.
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