Simplifying and streamlining the collections process for both collections' agents and their customers

The collections process is beset with inefficiencies. DirectID’s Collections & recoveries solution uses bank data to allow collections agents to fully understand their customers financial position, and therefore decide on a repayment plan suitable to both parties.

How it works           

1. An applicant goes through the consent process, agreeing to the terms on the DirectID widget
2. The applicant selects their bank and then logs into their internet banking, authorising their bank to share their data
3. The collections agents are given a snapshot of the customer’s financial position, provided by our DirectID Insights tool
4. DirectID tabulates all the pertinent data, so that income, outgoings, disposable income and other critical information is all displayed for the agent
5. The collections agent is able to make a decision on repayments based on their discussions with the customer, and their insights into how much disposable income the customer has each month