Transform Your Collections Processes And The Services You Can Offer To Customers

Increase Collection Rates And Efficiency

Gaining accurate and up-to-date insight into your customers’ financial position can be a challenge if you rely on self-asserted affordability or paper bank statements in telephone interview assessments. Our real-time financial data and analytics service provides the most reliable information, direct from the customer’s online bank account, to help your collections team:

  • Get an instant view of income and expenditure for affordability assessment
  • Optimise repayment plans to increase collection rates
  • Make faster collections by identifying multiple payment windows
  • Increase operational efficiency by reducing interview call time
  • Demonstrate a fair collections policy for your customers

Learn how:  Book a DirectID demo today.

Key Features

Income & Expenditure

Income and expenditure so you can drill down into different spend areas with your customer to develop a greater understanding of their financial position.


Profile Customer

Profile a customer’s monthly balances, showing payroll hits and other repetitive credits to find the best windows during the month to collect payments.

12-months Data

Use 3-12 months of bank transactions for cash flow assessment, to help you really understand their ability to repay.



The Dashboard allows operations agents view customers’ bank statements and analytics in real-time.


Access Data

Quick and easy for customers to share their bank statements securely, ‘read-only’ and all online in seconds.

Ongoing Access

Ongoing access or monthly refreshes to detect changes to a customer’s financial profile.

Sample DirectID Reports

eMoney Union – DirectID Case Study

Learn how eMoney Union improved credit risk assessment accuracy, reduced 75% of fraud attempts and demonstrates responsible lending with the FCA using DirectID.

Faster, Fairer Credit

Fair Finance is a social business lending to the financially excluded. CEO Faisel Rahman shares how DirectID helps make fairer, faster decisions and grant credit where it is needed most.

Other user cases.